Privacy & Confidentiality

1. Who We Are

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Oasis Heritage Wellness (“Oasis”, “we”, “our”, “us”) operates as a provider of private, personalised wellness retreats. We act as the data controller for the personal information you provide.

 

For all data-related enquiries, please contact:
Email: myretreats@oasisheritagewellness.com

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2. Information We Collect

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We collect and process the following categories of personal data:

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a) Identity & Contact Data

• Full name

• Email address

• Phone number

• Country of residence

 

b) Health & Wellness Information (Special Category Data)

Where relevant to your retreat experience, we may collect:

• Medical history

• Digestive, immune, or skin-related conditions

• Lifestyle and dietary patterns

• Stress, sleep, and wellbeing indicators

This information is collected only with your explicit consent and used solely to personalise your retreat programme.

 

c) Technical Data

• IP address

• Browser type and device

• Website usage behaviour (via cookies)

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3. How We Use Your Data

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We use your data to:

• Assess suitability for our retreats

• Design and deliver personalised wellness programmes

• Communicate with you regarding bookings or enquiries

• Provide post-retreat support (e.g. Lifestyle Membership)

• Improve our website, services, and client experience

• Comply with legal and regulatory obligations

We will never sell your personal data.

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4. Legal Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

• Consent – for health-related data and marketing communications

• Contractual necessity – to deliver retreat services you request

• Legitimate interests – to improve services and client experience

• Legal obligation – where required by law

You may withdraw your consent at any time.

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5. Sharing Your Data

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We may share your data with:

• Carefully selected wellness practitioners involved in your care

• Secure service providers (e.g. booking systems, email platforms)

• Legal or regulatory authorities where required

All third parties are required to respect the confidentiality and security of your data.

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6. Data Storage & Security

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Your data is stored securely using industry-standard safeguards.

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We implement:

• Encrypted systems and secure servers

• Restricted access controls

• Confidentiality protocols for all staff and practitioners

We retain your data only as long as necessary to fulfil the purposes outlined in this policy.

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7. International Transfers

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If your data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions

• Standard Contractual Clauses (SCCs)

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8. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, please contact us at the email above. You also have the right to lodge a complaint with the Information Commissioner's Office.

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9. Cookies

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Our website uses cookies to enhance your experience and understand usage patterns. You can control or disable cookies through your browser settings.

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(For full transparency, please visit our Cookies & Digital Experience page.)

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10. Confidentiality & Discretion

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Given the private nature of our clientele, we uphold strict confidentiality standards.

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All personal and health information is treated with the highest level of discretion and used solely to support your wellbeing journey.

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11. Updates to This Policy

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We may update this Privacy Policy periodically to reflect changes in legal requirements or our services.

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The latest version will always be available on our website.

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We are committed to maintaining the integrity, discretion, and considered nature of every Oasis experience.