Oasis Digital Programme Terms & Conditions

1. Your Experience
 

The Oasis Autumn Reset is a personalised 21-day home-based wellbeing programme, informed by Ayurvedic lifestyle principles combined with modern longevity science and designed to support seasonal nourishment, daily routines and sustainable wellbeing practices through digital platform.

Your Complete Experience includes:
 

• One Private 60-minute Lifestyle Consultation

• Confidential Health & Lifestyle Assessment

• Guided Home-Based Gut–Liver Reset Resources

• Seasonal Nutrition Guidance and Family-Friendly Meal Plans

• Mind–body, Sleep and Nervous-System Wellbeing Practices

• Digital Programme Resources and Guidance delivered through the designated guest platform

The programme is educational and wellbeing-focused. It is not a substitute for medical diagnosis, treatment or healthcare.

2. Programme Fees & Payment
 

The standard programme fee is £395 per person.

Where applicable, an introductory offer of £295 per person is available to the first ten eligible guests who successfully redeem the designated promotional offer, subject to availability.

The applicable total price will be displayed before payment confirmation.
 

Payment is required in full at checkout. Your booking is confirmed once payment has been successfully processed and Oasis has issued your booking confirmation.

3. Access & Programme Commencement
 

Following confirmation of your purchase, you will receive instructions to access your private Oasis Guest Portal and complete your onboarding requirements.

Your 60-minute Lifestyle Consultation will be arranged according to mutual availability.
 

Your personalised 21-day programme will commence on the start date confirmed by Oasis following your consultation, unless an alternative arrangement is expressly agreed.

Programme resources will be released according to the applicable schedule communicated to you.

Any materials supplied before your confirmed programme start date will be identified as onboarding or preparatory resources.

 

4. Your Right to Cancel
 

If you purchase the programme online as a consumer, you will generally have a statutory right to cancel within 14 days after the day on which the contract is made, subject to the rules governing digital content and services that begin during that period.
 

To exercise your cancellation right, you may notify Oasis by email at guestrelations@oasisheritagewellness.com.

You do not need to provide a reason for exercising a statutory cancellation right.
 

If you cancel within the applicable statutory period before any early supply of digital content or commencement of services, you will receive a full refund.
 

If you expressly request early supply of digital content and acknowledge that this will result in the loss of the applicable cancellation right for that content, your cancellation rights in relation to that digital content may be affected once supply begins.
 

If you expressly request that your consultation or other services begin during the cancellation period, you may be required to pay a proportionate amount for services already supplied if you subsequently cancel within that period.
 

Where the legal requirements for loss of cancellation rights have not been met, your statutory rights remain unaffected.

 

5. Cancellations After the Statutory Period
 

After the applicable statutory cancellation period has expired, cancellation requests will be considered in accordance with these terms and your statutory rights.
 

If you are unable to proceed because of unforeseen circumstances, please contact Oasis as soon as possible. We will consider reasonable requests for rescheduling or alternative arrangements, subject to availability and the nature of the services already supplied.
 

Any discretionary refund or rescheduling arrangement will be confirmed in writing.
 

Nothing in these terms excludes or restricts your statutory consumer rights, including rights relating to services not provided with reasonable care and skill or digital content that does not conform to the contract.

 

6. Your Wellbeing & Participation
 

You are responsible for providing accurate and relevant information in your confidential assessment and for informing Oasis of any material changes that may affect your participation.
 

Please consult an appropriately qualified healthcare professional before making significant changes to your diet, medication or healthcare routine, particularly if you have an existing medical condition, are pregnant or have specific dietary or medical needs.
 

Oasis may recommend that certain activities or guidance are adapted or deferred where appropriate for your wellbeing.


7. Privacy & Confidentiality
 

Your personal information will be handled in accordance with the our Privacy Policy and applicable UK data protection law.
 

Health information will be processed only where an appropriate lawful basis and additional condition for special-category information apply, as explained in the relevant privacy documentation.

Marketing communications are optional and subject to separate consent where required.

 

8. Programme Materials
 

Programme materials are provided for your individual, personal use.

You may not reproduce, distribute, resell or commercially share Oasis materials without prior written permission.
 

Nothing in this section limits your statutory rights in relation to digital content.


9. Liability

To the fullest extent permitted by law:

• Oasis shall not be liable for indirect or consequential loss.

• Our liability is limited to the total programme fee paid.

​10. Force Majeure

Oasis shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural events, travel disruption, or government restrictions.

11. Governing Law

These Terms are governed by the laws of England and subject to the jurisdiction of its courts.

12. Contact & Complaints
 

For programme enquiries, cancellations or concerns, please contact:

Oasis Heritage Wellness

Legal trading name: Oasis Heritage Wellness Ltd

Email: guestrelations@oasisheritagewellness.com

We aim to address concerns promptly, fairly and with discretion.